REFUND POLICY

At Keny Beauty Salon, customer satisfaction is our priority. Please review our refund policy to understand the terms and conditions regarding returns, refunds, and exchanges.

1. All Sales Are Final

Due to the nature of our beauty products and services, all sales are final. We do not offer refunds, returns, or exchanges unless the item is defective or incorrect.

2. Defective or Incorrect Items

If you receive a defective or incorrect item, you may request a replacement or store credit under the following conditions:

• You must contact us within 7 days of receiving the item.

• The item must be unused and in its original packaging.

• You must provide a clear photo of the defective or incorrect product.

3. Services & Appointments

• No Refunds on Services: Once a service has been completed, we do not offer refunds. If you are unsatisfied with your service, please let us know before leaving the salon so we can make necessary adjustments.

• Missed Appointments: We require at least 24 hours’ notice for cancellations or rescheduling. No-shows or last-minute cancellations may be subject to a cancellation fee.

4. Refund Processing

• If a refund is approved (for defective or incorrect items), it will be processed within 5-7 business days via the original payment method or as store credit.

• Shipping costs are non-refundable.

5. Contact Us

If you have any questions regarding our refund policy, please contact us:

📍 Keny Beauty Salon
100 Sharpstown Center, Segundo Nivel, Suite 2020, Houston, TX 77036, United States
📞 832-376-1070
📧 kenybeautysalons@gmail.com